If the game has loaded but you can’t see the whole game screen, check with your internet browser to see if something’s wrong with your resolution settings.If you still cannot load and play your Pogo games, try these other resources: If this happens, wait a few hours and try again, or try a game room that has fewer players. If server traffic to a game is too high, it disrupts some players’ games. If there is a Wednesday Challenge for the game that you're having trouble playing, it’s the most likely cause of the issue, especially if you’re playing on a Wednesday. We don’t recommend using Internet Explorer 11 or Safari.If clearing your cache doesn’t work, try using another browser.This can disable any unnecessary plugins, including pop-up blockers, that could be causing issues. Using Internet Explorer? Try resetting your Internet Explorer browser settings.These apps can sometimes get in the way of Pogo from running properly in your browser. Disable any pop-up blockers that you use.You can find steps to do that by searching for your browser name + “clear cache” in a search engine like Google. Only have Pogo open, and close out of any other browser tabs or windows.

HTML5 can take a large amount of memory to run, so closing everything else out can help it run smoothly. Make sure all other programs are closed.If a game is freezing or not loading properly, try these steps: Safari for Windows (last supported version was 5.1.7).Old versions of Internet Explorer and Mozilla Firefox.In the Device specifications section, check the Installed RAM.Click on the Start icon (or tap the Windows key on the keyboard).Compatible browsers: Safari or Mozilla Firefox.Compatible browsers: Chrome, Edge, or Mozilla Firefox.Here are the minimum requirements to play HTML5 games: To be able to play Pogo, you need to have at least 8 gigabytes (GB) of RAM on your computer. If your Pogo games are crashing, freezing, having trouble loading, or not connecting, check out our steps to troubleshoot.

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